Refund policy

At MaviBreeze, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your Skirt, Trousers, Suit, or Outerwear items, we offer a straightforward refund process as outlined below.

Refund Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase (order number or email confirmation) is required.
  • Final sale items, personalized products, or damaged goods (unless due to our error) are not eligible for refunds.

Return Process

  1. Contact our support team at [email protected] to initiate a return request. Include your order number and reason for return.
  2. Once approved, you will receive a return authorization and shipping instructions.
  3. Pack the item securely in its original packaging and ship it to the provided address.
  4. We recommend using a trackable shipping service as MaviBreeze is not responsible for lost return shipments.

Refund Processing

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method used during purchase.
  • Shipping charges are non-refundable unless the return is due to a MaviBreeze error.

Exchanges

We currently offer exchanges for size or color variations on Skirt, Trousers, Suit, and Outerwear items, subject to availability. Follow the standard return process and specify your exchange preference when contacting support.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact [email protected] within 7 days of delivery. We will arrange a free return and provide a full refund or replacement.

Questions

For any queries regarding our refund policy, please email us at [email protected]. Our team typically responds within 24-48 hours.