Faq
Frequently Asked Questions
Order & Shipping
What shipping methods do you offer?
We provide standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. Shipping times may vary depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination. Customs duties and taxes may apply for international orders.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your package's journey.
Products & Sizing
How do I choose the right size for skirts and trousers?
We provide detailed size charts for each product category. Please refer to the specific product page for accurate measurements. For skirts and trousers, we recommend measuring your waist and hips and comparing with our size guide.
Are your suits available in different fits?
Yes, our suits come in various fits including slim, regular, and relaxed. Each product description specifies the available fit options and includes detailed measurements.
What materials are used in your outerwear collection?
Our outerwear collection features high-quality materials including wool blends, technical fabrics, and sustainable materials. Each product listing includes detailed material composition information.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Items must be in original condition with all packaging. Final sale items are not eligible for return.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We do not store your complete payment details on our servers.
Customer Service
How can I contact customer service?
For any inquiries, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer alterations or custom sizing?
Currently, we do not offer custom alterations. However, we provide comprehensive size guides to help you select the perfect fit from our standard sizing options.
Can't find the answer you're looking for? Contact us at [email protected] and we'll be happy to assist you.